Shoddy/NO RESPONSE FROM NEDBANK's HOC Department re:REGISTERED CLAIMS:-(

I registered 3 claims with the NEdbank HOC Department,the earliest dated 12 January,2018.I even logged a complain re:poor feedback response time,and sent email enquiries on the status of the registered claims.

Today marks a period of over a month & a half,that I've had NO SATISFACTORY WRITTEN RESPONSES & NO CONTACT FROM CONSULTANTS APPOINTED BY NEDBANK TO DEAL WITH THE CLAIMS!I have to wake up each morning to find nothing ,then make contact with the HOC Department MYSELF:-(

In the interim,I've been subjected to a situation that is potentially HARMFUL TO MY HEALTH viz.fungi growing inside my builtin cupboard & sopping wet carpet that promotes the growth of such hazardous micro-organisms:-(

Has anybody else experienced the above?I am interested in their personal experiences,thank you.