shoddy support from Nedbank Merchant / iVeri

On a previous occasion when using a card machine, it took over a month for a transaction to NOT go through. My clients bank in the UK gave him compensation and he had to use another card from another bank. On trying to use the Iveri system my client was given an error that incomplete details were entered. I drew this to Nedbank's attention and the response was "Hi see below, perhaps you need to change to 3DSV" On a previous occasion, Nedbank merchant failed completely to make contact with the UK bank. they said their systems sent a message. I was astounded that they could not even contact the other bank to ensure they had correct e-mail address. My client said his bank had not received any communication from them.

I am still contemplating raisin this older complaint and seeing it through via the ombudsman or whatever channel I can bring to bear.

It does not appear as if Nedbank have the means to support smaller merchants; since on this occasion I successfully used another merchant provider. The transaction was verified in possibly less than a minute . I am sure it will clear my account within the 72 hours the competitor undertakes.