SHODDY ATTITUDE AND POOR SERVICE

Good day, my name is Stacey and i just got off the phone with a Nedbank agent by the name of Sebastian, i called to inquire about a alarming balance by the name of \ movements due""; when i continued to talk about some other concerns and issues i needed to address he cut me short and told me i should speak to a consultant at the Nedbank branches . Understandable that they cannot pin point it; but i would appreciate sufficient information for me to understand what he is saying;its called customer service and Nedbank has lost the ability to provide it. I am not happy that i have to wait to have no money before they investigate one of many instances where incorrect balances and statements are repeated occurrences. """