Shockingly Poor Service – Account Closure Letter Still Not Sent

Nedbank has been the most disappointing and frustrating bank I’ve ever dealt with. It takes them less than 48 hours to close a bank account, yet somehow it takes an additional 3 days just to issue a simple account closure confirmation letter. In 2025, with all the advancements in technology and AI, this level of inefficiency is shocking.

I spoke to multiple agents via the app and over the phone, and all I got were inconsistent explanations and delays. It genuinely feels like the bank is regressing instead of improving.

This experience has completely validated my decision to leave Nedbank. I would never recommend them to anyone....friends, family, or colleagues. Absolutely unacceptable service.