Shockingly Bad Service

I have been a Nedbank client for over 15years-my salary is paid into my Nedbank account I also have an account with MFC. On Sunday 6 September 2015 I went into the Nedbank Eastgate branch & app**** for a loan thinking it would be easier and faster (***).One nightmare after the other followed.3 days later and still no movement on this application??Firstly-had I app**** for the personal loan per teleph none of this n o n s e n s e would have happened becos my ID is faxed to them (the call centre staff do not have actual site of my original ID). Here is the problem-Mandisa phoned me this morning to advise me that the call centre staff refused the application Mandisa sent them saying that a copy of an ID (attached to my original personal loan application) even a certified copy of an ID is not acceptable? What the h e l l-are the call centre staff s t u p i d of what?Attached to my original personal loan application is an affidavit stamped by the police stating that my purse was ****** 31 August 2015-containing ID and driver's licence, also attached to the affidavit is a certified copy of my ID. Mandisa also took a copy of my passport whilst I was at Nedbank.Do you need blood??