shocking treatment

i opened a 32 day notice account, and placed notice to close, when i went in to a different branch to withdraw these funds i was told that i need to go to branch where i opened the account, and need to provide a bank account number. this is unacceptable service, i was not disclosed any of this information i refuse to go to the branch where it was opened, if this matter is not addressed and resolved i will approach the banking and FAIS ombudsman this behavior constitutes a breach of advice and disclosure. PLEASE CONTACT ME VIA E-MAIL [Email Removed]