Shocking service. Totally incapable of simple tasks.

I made an appointment and went into the bank to close a savings account. I sat with Mokete at Nedbank Potchefstroom for 2 and a half hours, while he attempted to assist me. he was passed for one department to the next and put on hold endlessly. After being on hold for an hour and a half with no end in sight, he asked the branch manager what he should do. She said he should just continue to hold. How are Nedbank staff supposed to assist Nedbank clients if Nedbank refuses to answer calls and refuses to assist their own staff? Needless to say. My account is still not closed. Worse than pathetic!