Shocking Service to Resolve Mistake on Their Side

After numerous attempts to resolve a bond account that has been linked to my name in error since August 2014, this matter is still pending.<br> <br> After making contact again on Monday 19 October 2015 to resolve this, I was asked to send them a copy of my ITC report that reflects this account and it will take 2-3 working days for them to investigate and send me written confirmation that this account in question doesn't belong to me and my credit record can be updated.<br> <br> I phoned again on Wednesday 21 Oct to follow up on the progress and explained to them that this is a matter of urgency as it is now preventing me from getting my home application approved at another bank.<br> <br> When I followed up again today,22 Oct, having to explain my whole situation again, I was told that they have escalated the matter to the team leader, Jenny Dooka, and that she will look into it. When I asked to stay on the line to speak to Jenny, the consultant,Noklunga, said she can't keep me on the line as she needs to take another call and that she has already told me that they are looking into it.<br> <br> I'm very annoyed with the fact that they can have this attitude when it's them who made the mistake in the first place