DP
Delphine P

1 reviews | Active since Jun 2016

09 Jun 2016, 11:06

Shocking service to a potential client!!!

<p>I app**** for Savvy Bundle account online on Monday . the outcome i was given is an account number and the credit card was approved in principal. I have been calling since yesterday to understand when the cards will be delivered to the desired branch, was the credit card approved and how many cards will i be getting, who will set up my internet banking etc... how do i move my salary and debit orders. I SWEAR that if this is how they treat clients THAT WILLINGLY wants to do bussiness with them, I might as well stay with my current bank where i hold my loan and credit cards but they charge me ridiculous fees cause at least if call theie call centre i get feedback. They transder you from pillar to post and everyone gives you a diffrent answer which is very very frustrating!!!!!i think maybe i am doing the wrong thing my moving to Nedbank that offers so much cause clearly they are not happy to grow their book of new clients who could potentially bring all their accounts over to them</p>

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Replies (1)
Nedbank
Nedbank's reply09 Jun 2016, 13:51
Official

Dear Delphine,

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team