SHOCKING SERVICE "Please Stay on the line while your call is being transferred to the next available consultant" what a load of

<p>Well where the **** to begin with this enlightening and rather surprising "Journey of coverups and denial and *********** employees" that the so called No1 bank has put me through over the month of October 2016. And to the Readers out there forgive the language but EMPHASIS you know. Let's start at the beginning. Up until 14th October 2016 "And just for Ref# sake I'll add entire dates" We would not want to confuse the poor soul who will have to deal with me once this is logged now do we. Now as I was saying, I have been rather happy with the service I received. Except the fact it took nearly 11 months for my Greenbacks card to be sent to me, my account fees magically increased to R180 a month with no notifications and the "apparently professional" consultants who sound like their cat just died answer the phones with the Greatest enthusiasm. But don't let me get too far off topic here! We have only just begun this journey dear sweet Nedbank. Now let's try again, 14th October 2016. I decided why not apply for a loan to get myself a little run around car for work (Please be aware I only arrived in South Africa June 2015 so didn't have a credit rating) so I logged onto my INTERNET BANKING (please remember this as its a key ingredient to the pot of just how sneaky, ********* and full of **** this bank is at covering up THEIR ****UPS) and app**** for a loan. This was a delightful friday evening. So application filled in and sent. Thumbs up n feeling good. Now 15th October at 10:39am a NEDBANK EMPLOYEE who as I mentioned before sounds over joyed to be working at the Nedbank call centre called. Unfortunately I don't have a credit rating built up yet so I got declined. Which in all fairness is fine by me. So I was informed to maybe try in 3-6 months. Now that's where the short lived excitement should have ended. But what a Can of BIG worms did I just open. I did not realise the **** STORM I just walked into. Now I know the POPI Laws and regulations in South Africa rather well. I deal with it on a daily basis at work. Now just so you know I have had my 072 number since I first moved to South Africa. And NEVER EVER EVER EVER EVER EVER EVER have I had random numbers calling me or anything of the sort. As you know very well,Nedbank you have a very very Strict POPI policy. And I'm sure you know very well also that if found that you are breaching this then you are liable if I'm not mistaken for upto R10 Million in fines plus other ramifications. NOW you (meaning the public who might happen across this little story will know why NEDBANK covered up so efficiently, while lying to their customers faces yet happy to take their monthly fees, ****ing cheap *****s) so once again I seem to have been side tracked but I guess it's best if you get the full PACKAGE. So 16th October 2016(A Sunday FYI). At a delightful 9:26 AM I get an email from TRANSUNION informing that there was just a Credit Report pulled on ME....of all people. ME. Now that seems a little odd does it not?? As the previous day being the 15th October 2016 you ****ers(NEDBANK) DECLINED me REMEMBER. So who would then be doing a Credit Report at that time on a Sunday morning?????? Rather strange indeed. Being a Sunday couldn't do much. So 17th October 2016, 11:39am. At work doing my thing you know how life goes. My phone rings, yet I didn't recognise the number (+27 87 ********** ) GOOGLE it. Makes for a very interesting read might I add. So I answer. Any body want to guess just who is on the line??? NO no no sorry, it was not the ****ing Easter bunny. It was a sweet voiced, Smooth taking (About as ********** and shady as the devils very own left testy might i say) lady, Gracefully informing me I have been PRE-APPROVED for a loan. OH SHUCKS!!! Just the news I wanted to her. But wait a minute, Nedbank declined me??? So why now all of a sudden APPROVE me. "Oh no SIR I'm not calling from NEDBANK" ..........Say what now oh Smooth talker? You not calling from NEDBANK? THEN WHERE THE **** ARE YOU CALLING ME FROM AND HOW DID YOU GET MY CELLNUMBER, I'D NUMBER, ADDRESS, DOB, EMAIL ADDRESS and who know what else!!!beep beep beep. Would you believe it the **** put the phone down. Now that got me to thinking... What was that all about..but work demands attention so I let it slide for the day. 18th October 2016, 10:25am. Once again, at work. This time in a meeting. Phone starts to ring. Any takers as to who it was???? GOOD ****ING GUESS! Gold Star for JUST for you NEDBANK. +27 87 ********** . So I answer. Same story again! So I ask the lady politely who do you work for? BEEP BEEP BEEP. ***. Is she Bipolar or some ****? Calls me and then puts down..... Anyways let's not drag this part of the Journey out but that number has called me EVERY MOTHER ****ING DAY SINCE I APP**** THROUGH NEDBANK. To the point where I have now changed my NUMBER. It's harassment and OH BOY the BANKING OMBUDSMAN will be hearing from me. I have contacted my attorneys and the have advised me to do so. I am just waiting for the case letter from NEDBANK. Now let's talk about the case I opened with NEDBANK and the very very detailed and thorough investigation they did as to how ALL MY INFORMATION suddenly appeared with a 3rd party. All they did was contact the Personal Loans Department and was informed that the application never made it past them. NO ****ING **** SHERLOCK, I COULD HAVE TOLD YOU THAT YOU *****S. So BOOM case closed no further investigation will be done by NEDBANK. It's a disgrace and a joke!! Now PART 2, 25th October 2016, 11:34am, Once again at work. I receive an EMAIL. "Dear Michael, thank you for competing a TELEPHONIC loan application. Please complete the SURVEY below" now I'm really ****ING ****ED. PULL YOUR **** TOGETHER NEDBANK. I contacted NEDBANK immediately and spoke to a lady by the name of Winnie. She is a Team Leader. Now she promised me she will investigate and contact me back directly. IT'S THE 1ST NOVEMBER 2016. Not a single PEEP from my dear friend Winnie.....what great service I have been receiving don't you think. Is this how you treat your CLIENTS. The people who pay YOUR SALARIES through ridiculous Account fees. That as you read before don't evan get informed about the increases. Now Part 3. Yes this Story is a long 1 indeed! 30th October 2016, I put a notice of withdrawal on my 1 day notice *** October 2016. It's just after 9pm and nothing has come into my Account..... So I call the very Happy Employees at the call centre. Would you believe it the NEDBANK PHONE APP took me for a ****ing ride. They say the transaction never processed due to Network issues most likely.....THEY CAN SEE I LOGGED ONTO THE APP. But that it. So now I'm so ****ING FED UP. I requested to speak to a Team Leader. And I was put in touch with Pulani. Now he spent the next 1 hour trying to figure out if he could help me?? Seriously I contacted NEDBANK at 9:25pm and ended the calls at 10:20pm. Because Pulani had to keep going to ask other people. Obviously does not know what he is doing and he is Team Leader!!! So he ends up telling me I must process the Transaction again and call NEDBANK in the morning and he will put a note on the Account so that they process it immediately. WELL BIG SURPRISE!! Pulani never put any notes on the Account, the Investment department were useless they can't help me they say. Then why the **** ARE THE CALLED THE INVESTMENTS DEPARTMENT!! I escalated to the Investment Team Leader he tells me there is nothin he can do. On top of that it's my airtime being used. R51 TO BE EXACT ON THE CALL THIS MORNING because they apparently can't call me back. I have logged a complaint with ********** 000 but what good is that going to do ****ing do?? I WILL BE MOVING BANKS!! The serivce provided has been SHOCKING TO SAY THE LEAST and I will be in touch don't you worry yourselfs!! I'm sure the OMBUDSMAN will have a field trip with the Audit. Good day to you NED****ERS!! </p>