Shocking Service - Nedbank Insurance

Nedbank Insurance - Lodged a claim for my burst geazer beginning of May. Took them 2 weeks to send someone out to come and look at what the plumber did to authorise the claim. The plumber came on a Wednesday, took another 2 weeks to get the go ahead if it was authorised or not. During this time, i was phoning them every day, emailing them everyday and everyday someone will get back to me which they never do. it's now the 8th of June. my claim was authorised end of May (where they short paying over R4000). They said it will be paid in 72 working hours. we are now on the 8th of June and i still have not been paid. Nedbank insurance - shocking service. No feedback, no one phones you back, claim process takes forever. Just absolutely shocking !!!!!!!!!!!!