Shocking service - Nedbank Homeloan Insurance

After my home being struck by lightning at 15h30 on Friday 28 February and having no power, I immediately lodged a claim with Nedbank Homeloan Insurance. After stressing that this was an emergency, I was referred to a company called DigiCall who told me they were appointing a supplier. At 17h00 on Friday afternoon, Digicall did not answer any calls. On Saturday morning when alerting Nedbank Homeloan Insurance to the fact that Digicall were not answering, I was told by the Nedbank consultant that I was incorrect and Digicall were operating. I requested to be put through to Digicall by the Nedbank consultant only to get the same message from Digicall that I had experienced since Friday night. I received a response on Monday morning which was useless as I had to resort to hiring my own electrician to restore power. Am now waiting for reimbur*****t. Shocking service from both Nedbank and Digicall from start-to-finish