Shocking service - going back to ABSA

I decided to change my bank to Nedbank as my current bond is with you. I met with Felicia my new private banker at my office and I was assured all my debit orders would be taken care of. We sat together and highlighted everything that had to be done. I thought wow this is amazing. Felicia then said she was going on leave and I would be assisted by Martha. A week before all my debit orders were to go off I asked them nicely to please make sure it was all done. A day before they went off I got an email stating that about 5/6 orders had NOT even been done!! One of them being Discovery, which they had sent Martha forms I needed to complete. She didnt even bother to send them. They made me do an immediate transfer to my old ABSA account to try stop them bouncing. Alas stuff that they said had been done started going off my old account plus the things they had not actually done.I sent Martha emails and got NO response, i eventually emailed the branch manager, Felicia and Martha and NOT ONE OF THEM got back to me. I am now changing all my debits BACK to ABSA. I have never been treated so poorly in my life. What a terrible experience I will never be back and I will spread the word!!!