Shocking service from Nedbank. Untrained staff.

Absolutely shocking service from Nedbank to open a basic kids account. The app would not allow me to open account so I was told by the call centre that I could open this account telephonically which I did with Siphesihle Mabuza. I was asked to send through birth certificate which was done by email immediately while we were on the phone and I was told that the bank card would be sent to the branch or I could choose face to face delivery. I opted for the card to be sent to branch. I have been into branch 3 times and no card was there. It was not ordered. The bank staff contacted Siphesihle Mabuza who stated that the card would be ordered. Still nothing. I have spoken to numerous people over the phone who have all contacted Siphesihle but still no card. I was promised a call from Siphesihle two days ago and still nothing. I am now told that no card can be ordered for daughter and yet they ordered one for my son with no problem. I keep being told that there is no option to order a card for my daughter but how then was it done for my son? It is not safe to have an instant issue card as it has no name on it so anyone could pick it up (if lost) and claim ownership. To add insult to injury, my daughter's account is now restricted due to FICA even though the documents were sent and received on 01st June 2022. This level of service as a new customer is appalling.