Shocking service from Nedbank Insurance

Our geyser burst where we had to lodged a claim on the 18th of August 2021. The geyser was moved to the outside of our house as the expense was too great to replace the existing geyser in the roof. The plumber that was appointed was Lungi who came to replace the geyser. Once fitted outside of our kitchen door, the Plumber opened our tap on the sink in our kitchen to clear the grime in the tap and when doing so damaged the tap. The switch that allows you to move from a shower spray to a solid spray no longer works and the tap now leaks from the side. We paid for the tap ourselves and now someone who doesn't care, breaks it and it is now our fault and we have to sit with a broken tap.

I reported this to Nedbank Insurance on ***and spoke to many people over the phone. I eventually got through to Shakil who tried to assist me in getting the tap replaced. The plumber did come to our home, looked at the tap and left. That was the last we heard from Nedbank and the plumber.

I have had to call Shakil numerous times to have our tap repaired or replaced and the story that I am being spun is that this has been escalated three times to Management with no response. Shakil claims that they did an investigation and have taken the side of the plumber as he has denied breaking the tap. Please note that IF an investigation was done, then they should have also come to see the tap and would have seen how it has been broken. Only one side of the story has been taken into consideration. No client is going to use their own money to purchase a tap from a hardware store that costs them money and then break it on purpose and blame the plumber.

I am horrified that Nedbank takes the word of the plumber before their own client. Absolutely shocking service to say the very least. We have been clients of Nedbank for over 18 years and it is extremely disappointing to say the very least.