Shocking service from Nedbank.

Since 15 March, I have been unable to make online payments. I reported the matter on 15 March. On 16 March I received a call from a consultant at Nedbank to ask whether the matter had been resolved. The consultant stated that a few other clients had experienced the same problem. I stated I was still unable to make online payments. Since 16 March, I have made numerous calls to Nedbank in the hope of speaking with a technician who could advise me. I have also spoken with Client Services who despite trying have been unable to obtain the necessary help from the so-called Digital Team. According to Client Services, I am the only person who has reported this problem, which contrary to the information I obtained on 16 March indicates poor communication at Nedbank. It has left me wondering if the technicians are qualified to help or whether they just cannot be bothered. On 23 March I was promised a conference call to resolve the matter. The conference call was scheduled for 15h00 on 24 March. I received a call from Michael Mabika from Client Services at 15h15 to inform me no technician was available to help. I asked Mr Mabika what he would do in my position. He never responded. At 15h50, Mr Mabika phoned me again. He was still trying to organise a conference call. Perhaps a senior Nedbank employee could kindly tell me why I should not close my account and bank elsewhere because it does not appear that anyone at Nedbank is competent and/or willing to assist me.