Shocking Service from Nedbank

I went into Nedbank Woodmead Branch last Wednesday where I spent well over an hour trying to rectify an issue to transfer money. I had to take my 76 year old mother with me (who is not well) to have her sign documents as well. After talking with the branch manager and their sincere apologies for so much inconvenience, I was told funds would be transferred in 24 hours. The funds are still not in my account 5 days later. When trying to phone Woodmead Branch there is an auto message that repeats over and over not giving an option to select to speak to someone. The amount of time and money I have spent (petrol, phone calls) to sort this issue out makes me furious. For a mistake made by the bank - that is still not sorted out.