shocking service from Branch Manager Titus Kopane

I have NO overdraft facility with Nedbank yet all the time i get abusive sms's that my A/C was overdrown. My understanding is when an A/c doesnt have money the payment is not honored. I went into branch & was told sometimes the system delays and transaction just goes through and that i had a -1000+. B4 this incident (early 2015 i went in for same and was told A/c was -2000+ cause mechants delay i paid but was unhappy)<br> <br> Weeks back my hubby transfered R4000 to pay the -1000+. Later i tried using my A/c & was embarrased by card declining with more than enough money in A/c. <br> I had also opened a savings a/c for my son months back and received nothing to confirm it open or the card.<br> Abusive sms's continued e.g 'we are going to report you' . I went back to branch to check whats going on. the guy who helped me this time told me its because of R30 for my son's A/c opening?? (never informed or received anything for A/c.<br> The guy said Manager needs to address issue. Manager told him he will reverse charges, what about the bad status? I asked for Manager call me 5days later nothing. I call & he was rude, said i can come close A/c & reprt him to Head office. His Jnrs shocked. i will close Ac.