Shocking Service from a Teller consultant mocking me.

My dad and I opened a business account with Nedbank recently. We were happy with the online application process but unfortunately it was only downhill from there. The consultant we were meant to see had a confused tone when phoning my dad to set up an appointment, as if he didn't know what he was phoning for, the line then dropped and we couldn't get hold of him again. He claimed to have tried calling my dad again but never bothered to contact me instead. We then decided we would rather deal with another branch so we chose the Newton Park branch.

The business banker was very helpful but when she sent us to the tellers to issue our cards and deposit into the account, we received the worst service I'd ever experienced. The woman had no customer service and no respect for our time. She kept wondering around the back of the tellers looking for something, chatting to everyone around her and not once did she tell us what she was looking for or what the delay was. When my dad asked her how long this would still take because we had been there since 2:30 and it was now almost 4pm, she rudely told him "well you weren't at my teller since 2:30". She then made snotty comments about us being arrogant and sarcastic right in front of us, I'm not sure if she thought we were deaf and couldn't hear her. When she finally noticed how annoyed we were she all of a sudden put on the ****st, bubbly and mocking attitude. She looked at me and said oh you do have an ID already don't you? mocking how small I am in size. She then proceeded to tell me her machine was not working because of my negative energy. By Then I had had enough and stormed out. The time was now almost 4:20 and I still didn't get my bank card, which meant that I had to leave work on a second day to return to the bank and I was an hour late for work.

I got a call from the business banker and branch manager asking what had happened and apologized. I was also told I will get a phone call from the regional manager to explain the situation. It's been almost a month and still no call from the regional manager nor did we get an apology from the teller consultant or receive any further communication about the situation.

This was my first Nedbank experience and it will definitely be my last. I will never bring my personal banking to the WORST bank and I'd actually like to close the account opened and move to another bank.

Also, Your App sucks just as much as your service!