Shocking Service!

My credit card is due for renewal beginning 1 September. After 3 weeks, still no card. Then I get told today that my details with Nedbank are not up to date by the couriers. Now Nedbank says that my details are correct but that the courier's need to deliver to my house. This is ridiculous because my husband and me are both at work! I am at work. If I wanit it delivered to my work, I need to change my address on my account to my work's . I have been a client of Nedbank for a long time. I do not expect to get treated like I am not important.