Shocking service

I am extremely frustrated at the poor lack of service and inefficiency of Nedbank. I am assisting my mother who has power of attorney over her 90 year old sister’s accounts. She has been attempting to close an unused credit card account as it attracts monthly costs. The local Hout Bay branch was unable to assist and said she had to call. The call center said one had to visit the branch. After a second branch visit/ Claremont, we were told that the power of attorney had never been loaded, in spite of the fact that Nedbank Hout Bay confirmed in 2024 that their legal department approved the POA. When requesting to see a manager, I was informed that there is no manager. A team leader could be made avail, but after 20mins or so, was still in a meeting and would not be available. The consultant said I should bring my 90 year old aunt (who cannot walk) into the branch to arrange POA. ‘Nedbank, you are charging a poor old lady monthly fees and your mistakes have made cost us huge amongst of time, with no apology’ - Fed Up