Shocking Service

I have been trying to find out about my new debit card as mine expires in 3 days time. In the past Nedbank has always notified me to collect my new card long in advance. However over the years their service has deteriorating and is shocking. On the 07 October 2024 I spoke to Mbali via the Banking app. I wasted 5 minutes as she was useless. She promised to get an agent to call me and that never happened. On the 08 October 2024 I spoke to Desigan also via the app. Again after 10 minutes I still was unable to get any answers. I then call your Client Service. Chatted to an agent. I explained my situation and asked for my card to be sent to my nearest Nedbank branch. Almost 2 weeks later on the 21 October 2024 I recieved a sms telling me my card was ready for collection but at a branch 40kms from my nearest branch. I called AGAIN and spoke to Smangele. This call took 22 minutes while she checked why the incorrect branch had my card. She assured me that the card would be sent to the correct branch and I would be notified. We'll that was SEVEN DAYS AGO AND STILL NOTHING. Nedbank certainly has gone downhill as far as I'm concerned. In recent years they have cost me a lot of money in unnecessary administration fees and monthly charges and when I questioned it, they laid the blame at my door. As a pensioner I find this unacceptable 😤 😒