Shocking service at Nedbank Fourways

I have been dealing with Vernil at your Fourways branch. He has in the past always helped us with our business banking and was good at meeting the business needs. He now seems to be referring everything we request of him as our Business Account Manager to Veonna. This person never answers emails or her phone. 1. I have a request that is outstanding from the 2nd of April that is still not resolved. 2. I have requested twice to get copies of a bank statement in order to enter interest earned on the account from 22 Jan 2019 and have still not received the copies. 3. We have requested to have our telephone number changed on the profile and the email address from the 14th May and it has still not been done.

Due to the above, I now have suppliers shouting and screaming as they can not be paid because we can not get the OTP in order to make the payment.

I then phoned the branch this morning and the two people that I spoke to were also equally *********** by being totally unhelpful.

Is this what all the staff at the Nedbank Fourways are like?