Shocking service at Nedbank Bedford Centre Branch

Dear Nedbank Head Office,

Updated the app for cell phone banking, and of course things can never go smoothly, couldn't do a single payment cause it wasn't registering my cell no. Had to go into the Bedford Centre Branch to reset and verify my cell no which has not been changed in 20 years.

Waited for assistance for almost 50 minutes. There where other clients that had been waiting for over an hour. This branch had only 3 tellers and had about 25 clients waiting to be helped.

No good complaining within the branch cause it just falls on deaf ears. Find Nedbank extremely *********** and disappointing.