1 reviews | Active since Oct 2016
Shocking service - as usual!
<p>About 7 or 10 days ago I requested via your contact centre to cancel my SAA Voyager credit card and also to reverse the annual service which surprised me as I had no warning that this charge would be affected.</p> <p>I would have presumed that I would get some kind of a heads-up that my annual fee is due - most other companies give you warnings.</p> <p>Please cancel this card with immediate effect and reverse the charges.</p> <p>Thanks! Mike Meyer</p>
Dear Mike,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Dear Mike,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
How ong do you think it would be before you answer a client's query/complaint??? Or do you just ignore, as usual???
How ong do you think it would be before you answer a client's query/complaint??? Or do you just ignore, as usual???
Great - eventually the CC was cancelled and the charges reversed!
But why did it have to be a complaint via this site before any action was taken?
So, my rating has changed below but only for the efficiency of the 'complaints' department - Thank you!
Great - eventually the CC was cancelled and the charges reversed!
But why did it have to be a complaint via this site before any action was taken?
So, my rating has changed below but only for the efficiency of the 'complaints' department - Thank you!