Shocking service and waste of time

I app**** for a Nedbank credit card two months ago. I received a call two weeks later informing me that I qualify for greenbacks. I told the consultant that I did not want greenbacks and that I wanted to be approved for the card I had app**** for. The consultant told me she would be in touch. After almost two months one would expect some kind of feedback, I therefore went into the branch to investigate only to be told that the consultant had cancelled my application and that I would need to reapply. <br> <br> 1) The time it took for the consultant to get back to me is not what she had promised<br> 2) I was offered a product I didn't apply for<br> 3) The consultant never got back to me regarding my original application<br> 4) My application was cancelled without my knowledge or consent<br> 5) Nedbank is asking me, the client, to go out of my way to reapply which I view as unacceptable<br> <br> I have been a loyal Nedbank customer for 13 years with an excellent credit record and no dept to speak of, I therefore cannot understand this rather disappointing service.