shocking service and support

I have never in all my life had such difficulty dealing with my own bank that i have been with for almost 40 years as i have today, from promises being made by your own personal banker to the call centre who send you from pillar to post, you get an extension on your homeloan, you pay the attorneys, its about to be lodged and then even after they have had all the documents they reject certain documents that are not even required and delay the whole process, the biggest frustration is that you get promised by your own banket more than once that it will be sorted out by day end, and then it is not, and you try and get hold of the person or their assisant and they are not available and even the next day you try and contact them they do not respond and even block your messages on what's app so that they do not need to respond to you because they have not resolved your problem, the biggest problem is that homeloan administrators are not available to talk to you directly so resolve the issues.