Shocking Service and processes

I am so disappointed in the service received from Nedbank Wealth.

I opened an account online sometime at the end of last year, which eventually got dormant. Mistakenly transferred funds in there but couldn’t get them back due to the account being inactive, activated it and was immediately charged a service fee. Paid that money and contacted the call centre around end of May was told I need to speak to the Relationship Banker Sifundo Mapumulo who hasn’t been helpful at all. She tells me I need to come to the branch to close an account in Sandton, so I requested her to confirm if I am go to my nearest branch she tells me she is still organising that. It’s been 30 days since I have been trying to close this account and have not succeeded. Today I am charged another service fee for an account I have not used since it was opened.

Nedbank is an overall great bank but some of its employees truly give it a bad name.