SHOCKING SERVICE AND FEEDBACK

On the 16 March 2024 I logged onto my bank account and found an amount of R32000 was debited from my account. I immediately reported this to the agent and was promised a call-back on Monday. Monday came and I did not receive any call from the bank. I opened another ticket on Tuesday, as there was no reference from my previous call on Saturday. I followed up on Wednesday and asked for a manager to call back. No response. I then followed up on the 22 March, and they still have no feedback, WHY SHOULD WE TRUST A BANK WITH OUR MONEY WHEN THEY DONT KNOW WHAT IS HAPPENING??? SHOCKING SERVICE, PITY I CANNOT RATE YOU HALF STAR!!!