Shocking service!

On 15/7/2021 an sms was received from Nedbank that due to the unrest my card will be couriered to me at no cost to myself. On 21/7 when trying to withdraw monies at an ATM, my card was swallowed because it had been de-activated. This when the actual expiry date is only the 31st of July. This was a most embarrassing moment as people were queueing up behind me. With the card being swallowed I had no means of accessing my funds since branches have also been closed. On contacting the call centre, it was confirmed that my card had been cancelled but I was promised that a replacement card would be couriered to me ASAP. Not only was my card cancelled prematurely, Nedbank then had the audacity to debit my account with the courier fee despite their earlier notification. This is absolutely pathetic when in a situation like this, one cannot even access your own funds due to a blunder by the service provider.