Shocking service.

<p>I had a water leak in my bathroom last Friday night ( 13 May ) The bathroom as well as two bedrooms were flooded. My bed was standing in the water. I contacted Nedbank insurance, only to be told that i do not have any insurance. I told the call centre that i have a nedbank bond as well as insurance. They replaced my geaser last year. After a lot of arguing i had to pay a plumber out of my pocket to fix the leak. The call centre told me that if i had insurance, they will cover the call out fee as well as the first hour's work. I must phone back on Monday to register a claim ( if i have insurance )</p> <p>I started calling on Monday morning at 8. A voice told me that they are experiencing high call volumes, and that i must stay on the line. I made the last call at 4.30, only to get the same voice and message. I made about 30 calls on Monday and stayed on the line for +- 2 hours. I started calling on Tuesday morning again, only to get the same voice and message. I also sent 4 emails to the Insurance dept. I am still waiting for a response. I phoned the Cape Town admin office and managed to speak to someone, who promised to get somebody in JHB to call me. I registered a claim on Tuesday. I was insured. I also have to pay two excesses as they see this as two seperate claims. The bathroom and bedrooms are seperate, although the carpets are damaged because of the water leak. It is now 10 days since the accident. My house smells of wet carpets and underfelt ( now partially dry ) My wife picked up a cold and my nose is blocked. My carpets have not been replaced yet. They are still working on the claim and have not instructed a carpet place yet to replace my carpets. This is possibly the WORST service that i have ever come accross. People with home loans must think very carefully before they accept Nedbank's insurance. You can take out your own insurance.</p>