Shocking service

I called the call centre (***) investment department this evening before the closing time of 18h00 hours to do a 24 hour notice of a transfer from one account to another. As per normal, I was informed of high call volumes and assured an agent will take my call as soon as available. Well, after approximately 20 min of listening to the same boring messages from their automated system, the call got cut off. I returned the call, to be informed by Ananda that the investments department had closed. What shocking service for a bank that listens and CANNOT \ MAKE THINGS HAPPEN\" The bottom line is, Nedbanks service is shocking and most likely do not care. Surely, with high call volumes, the staff should accommodate. Does Nedbank close its doors and tell its clients in the queue to return tomorrow. "