Shocking Service

I recently app**** for a Nedbank credit card and i sent the documents the day i completed the application. The consultant that was assisting me rep**** on email to ell me the documents. I then receive numerous calls and sms's requesting the same docs. I call the call centre and they keep telling me that the appication is at verification. I am not sure what is oing on. When i email the consultant she never replies to me. This is very shocking service that I am receving and i have also done an application to move all my accounts over to Edbank. Makes me think if i should rather just cancel because if this is the experince even before joining them

Kind Regards