Shocking service!!!

I went to collect a new card yesterday 12th Aug 2015 at the branch I've been going to for nearly 40 years. I went there at 13.30 but left after 10 mins as the queue wasn't moving, returned at 14.30 when the bank wasn't so busy. There was NOBODY to assist!!! After waiting for 45 mins, the floor manager got behind the counter and assisted me. He actually urged me to report the staff who were not there to do their job. It really is shameful that Nedbank clients be subjected to such appalling service. What is the matter with the Randburg branch? It is obvious they have a very serious problem. I certainly won't go back there in future.