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Nicole A
1 reviews | Active since Apr 2019
23 Apr 2019, 15:02
Shocking service
I have been a client of Nedbank for years now. I was recently diagnosed with stage 3 colon cancer and have been hospitalized for 27 days so far. Trying to sort out credit cover insurance and repayments etc. I was promised a call back by 09H00 this morning but nothing. I cannot get through to any of the client service numbers and have used already R30 airtime just holding. I am in hospital so it is very difficult. The fact that month end is coming up and I need to sort this out does not seem to be an issue to my bank. Absolutely shocking!
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Replies (3)
Nedbank's replyOfficial
23 Apr 2019, 15:27Dear NAdeline
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Best regards,
Nedbank's reply23 Apr 2019, 15:27
Official
Dear NAdeline
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns.
Kind regardsClient Service Support
Best regards,
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Nicole A's updateReviewer Update
23 Apr 2019, 16:03And of course I was not available because I was on the phone to Nedbank. Who once again promised to call back but have not. It is now four o'clock so I am sure I won't resolve this again today!
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Nicole A's update23 Apr 2019, 16:03
Reviewer Update
And of course I was not available because I was on the phone to Nedbank. Who once again promised to call back but have not. It is now four o'clock so I am sure I won't resolve this again today!
Nedbank's replyOfficial
23 Apr 2019, 20:19Noted.
Best regards,
Nedbank's reply23 Apr 2019, 20:19
Official
Noted.
Best regards,