AG
Alan G

1 reviews | Active since Apr 2017

01 Apr 2017, 10:45

Shocking service

<p>Called their call centre 31 March to reverse a debit order from cell c. They must wait 24 hours. She said (i have the managers name) will reverse this on the 1 april and will call back to confirm. Nogal before 10 am, It is now 10:40. No call back. Shocking service.. My toilet gives better service!!!!</p>

0
Replies (3)
Nedbank
Nedbank's reply01 Apr 2017, 11:45
Official

Dear Mr Alan Gould

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

AG
Alan G's update03 Apr 2017, 16:12
Reviewer Update

Manager called and sorted out my complaint. Thank you

Nedbank
Nedbank's reply03 Apr 2017, 16:20
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.