TB
Tracy B

1 reviews | Active since Dec 2016

12 Dec 2016, 13:57

Shocking service

<p>I have an arrangement with Nedbank every month for my loan of R700 a month.2 weeks ago they deducted R4900 off my account.I went in to the Nedbank Bayside Branch to query it they said it would take 7 days to be refunded.well it's now 2 weeks and nothing has reflected.don't people follow up for their customers and let them know.shocking.I will be closing my account and moving to better service.Mr D Bierling</p>

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Replies (1)
Nedbank
Nedbank's reply12 Dec 2016, 14:59
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team