Shocking Repeated Service Incompetence from Nedbank.

I am disgusted by the service incompetence from Nedbank Online and Nedbank Durban North . On the 31st of January this year I did an online application for a Savvy Bundle Account. I received and email with a few days informing me that my account was approved , offering an R……. overdraft as part of the package as well . The email confirmed that I would be contacted to go through to the branch with my Fica documents once my cards had arrived and that should see a consultant to activate the account. Weeks went by with no further correspondence . When I called in, I was sent from department to department and no one was able to track or pick up my application , not even using my ID Number. The excuse I was given was that there was a “ probably a system error” . I Re-app**** for the account . Again, online as there is an option to do this , with no mention of the fact that this supposed simpler way is the biggest nightmare ever . Why would they ? After a couple of days, I sent through a letter of complaint and was assisted by an agent from the complaints dept. She asked for supporting Fica documents from me and said she would help to speed up the process and keep me updated. The last I spoke with her was during the application process when she called me to confirm if I app**** for a Savvy Bundle or a normal account. I received a sms on the 27th of February informing me that the account was approved and open and that I would be contacted by my branch of choice once on the application the cards had arrived. 11 March , still no further contact. I called Nedbank and asked if they could track my application. I was blocked from going further giving my ID number as the security questions they asked me did not my answers. Made no sense to me at all . Irritated as I was , I just put the phone down. This morning March 12 , I went to the branch to check if my cards were there and lo and behold, they were ! Just sitting in the draw ! I arrived just after 09:15am to a very empty bank. Asked to be seen to by a consultant and informed them I was there to FICA my new account . After spending almost 25 minutes with the lady who was supposed to issue my cards , I was sent to another consultant. My account appears on one part of their system but not on the other. They are unable to issue the cards because there is a system restriction preventing them from doing so. NO ONE can help the poor consultant who tried to assist me , making call after call with no luck. The technical department sends him back to the online department who send him back . His manager “ team leader “ is not available to come out of her office to speak to /assist /reassure me of anything , but she is answering his call after several messages to her asking for assistance. While waiting for him as he is bus on the phone , I look at the documents he has printed out for me and it has an address I lived in +/- 16 years ago as my residential address and a cellphone number I used 3 years ago . No wonder they could not verify my information . How the hell is this possible when my online application lists all my personal details , the email I received confirms this , the FICA documents I emailed through all have current details NO LESS THAN 3 MONTHS OLD AS PER BANKING REGULATIONS !!!!!I AM FURIOUS !!!! I find it in such poor taste and pathetic service to the core that a bank of such high repute does not have an “ assistant team leader” who was able to explain what the issue was and to give me a turnaround time for a resolution. At 10:25am I left the bank , empty handed , no explanation of what went wrong , how it will be fixed and when. It is now 13:15 and the “ team leader “ is yet to give me a call. Surley if Nedbank allows customers to transact online and open accounts , there has to be a protocol in place at branch level for when these accounts get activated that does not have to included pulling teeth !