SHOCKING NO CARE CUSTOMER CARE!!!!!

Absolutely the worst customer service I have ever experienced. I have made a final payment on a Credit Card that was with the legal department, 8 days ago on a link sent to me by Nedbank to pay with Mobipay. It is now more then a week later and after numerous emails and phone calls, nobody at "Customer Care" are able to assist me with a Paid Up Letter. I have sent the Proof of Payment to them 4 times all ready to multiple email addresses, they have confirmed that they have received it but somehow they are not able to allocate the proof of payment to the account that was paid. The email addresses I have sent it to include Team leaders. You as a customer though are not allowed to speak to any of the team leaders should you want to escalate the matter. NOBODY CALLS BACK WHEN THE SAY THEY WILL. NOBODY REPLIES ON EMAILS. NOBODY HAS ANY SENSE OF URGENCY. TEAM LEADERS HIDE BEHIND EMPTY PROMISES MADE TO YOU BY THEIR ASSISTANTS SINCE THEY DONT SEEM TO BE BOTHERED TO SORT OUT PROBLEMS AND RECCONS THE SYSTEM THEY HAVE IN PLACE WILL SORT EVERYTHING OUT FOR THEM. THERE SEEMS TO BE NO COMMUNICATION BETWEEN THE PEOPLE THAT WORK THERE, IT IS AS IF THE SYSTEM THEY ARE USING HAVE TO DO EVERYTHING FOR THEM.....AND NOBODY IS USING THE SYSTEM CORRECTLY....EVERY TIME YOU PHONE IN YOU HAVE TO EXPLAIN THE WHOLE STORY FROM THE START.

I WILL NEVER EVER RECOMMEND NEDBANK TO ANYBODY NOT EVEN MY WORST ENEMY....