Shocking Negligence and Unauthorized Loan Approval by Nedbank

I am appalled by Nedbank’s blatant disregard for its customers and the incompetence displayed in addressing a critical issue regarding an unauthorised loan approval in my name.

Despite multiple attempts to resolve this matter, including discussions with Ogane (whose rudeness and unprofessionalism were shocking), I have been left frustrated and without resolution. Veran Ramathal from MFC tried his best to assist me, but unfortunately, the person responsible, Sambubla, was unavailable, leaving me with no clear resolution or accountability.

Let me make this clear: I did not apply for any loan. Yet, a vehicle financing amount of R1.3 million has been approved in my name. I hold an American Express card, a debit card, and existing vehicle financing. At no point have I app**** for any additional loans.

I contacted Nedbank’s ***** unit, expecting to find a resolution, but they provided no meaningful assistance. Their inaction has resulted in significant delays in the delivery of my vehicle, adding unnecessary stress and frustration to my experience.

How does Nedbank hire staff to make decisions of this magnitude when they clearly lack the skills and understanding required? This is disgraceful for a bank that claims to value its clients. The people I have spoken to can barely articulate a proper sentence, yet they are entrusted with making credit decisions that directly affect clients’ credit profiles. This lack of competence is unacceptable and raises serious concerns about the standards of your hiring and training practices.

Here’s what I demand from Nedbank immediately: 1. Complete Removal of Unauthorized Loan Records: This *****ulent transaction must be expunged from my records without delay. 2. Transparent Explanation: A full, documented account of how this happened and why it was approved in my name without consent. 3. Accountability: Strong action against staff such as Ogane, whose disrespectful and dismissive behavior added insult to injury.

For reference, my South African ID number is ***, and the case reference number is ***3.

While I appreciate Veran’s attempts to assist, the overall handling of this issue by Nedbank has been nothing short of disastrous. If this issue is not resolved immediately, I will be left with no option but to escalate my complaint through all possible avenues, including regulatory bodies and legal channels.

This experience has demonstrated that Nedbank values neither its customers nor their trust.

Disappointed and Frustrated, Visham Panday