SHOCKING!! Nedbank what has happened to you???

Your service levels have plummeted beyond comprehension! I'm going to withdraw all my business from you and move it to Capitec who are exceptional! My 2 linked credit cards were due for renewal. I phoned to ensure the card would be delivered to the branch. I was assured the cards were being processed. I went to the branch and collected the 1 card. They had no idea where the other card was. Again I phoned the call centre who confirmed that the card was denifitely at the branch. Yesterday I went to the branch to collect the card and they said they had not received it. Again today I have called the call centre. The first agent said I had no such credit card as it did not reflect on my profile. He then said he could not assist me as I needed to speak to the card division. I called again and was told that the card was showing it was lost. While in the branch I asked for assistance with the app which never worked last time I was in the branch. I was told there is a server error and intermittent problems so I would need to be patient until it was fixed. She checked my profile and asked about my current account. I have no current account with Nedbank so even their records are up to *******. Sorry Nedbank......I've dealt with you for over 30 years but I'm going to call it quits. The consumer gets charged high fees for below par service - this is simply not acceptable especially from a bank of your stature.