Shocking Nedbank *****

on the 15 july nedbank tried to submit a debit order from my fnb account . on 28 august they managed to deduct money form my fnb account which i managed to reverse . it appears someone has ****** my Id and has managed to open an Checque account and a Amex card using my details . i have had numerous emails for them and their ***** department since July but the account remains open they keep harrasing me for payment for an account i do not have . i have managed to get the cell phone number of the person who has opened the account MTN *** is his her number but they dont answer . i have reported to the police and the banking obudsman and am still waiting for an answer . its been almost 6 months and have had no joy from nedbank . i would like to know when you open an account is there no form of Fica that should be done ? i find it very hard to believe that a bank like this can allow this to take place and they still issue a credit card to this ********** person and they dont investigate to contact the SAPS sad state of affairs