Shocking incompetency of staff and service at the Northmead Square branch

Shocking incompetency of staff and service at the Northmead Square branch Monday 16th September 2019 around 14:50 I went into the branch to get a Confirmation of account letter, the lady at the entrance said i needed to do a Video call in cubical 1 I put my request forward and was informed by the gentleman on the line that it would not display any personal details like my ID or Physical address I accepted!!! When the document was printed it did not display my NAME, when queried the gentleman stated that he had informed me t the beginning of the call that the document would not reflect any personal details SERIOUSLY!!!!! He said I could get it at the counter in the ban**** I finally went to the counter and a young lady assisted me to print the correct document, when it was printed there was a dark 10cm ink smudge down the entire center of the page making the account number illegible and the Teller stated " I forgot to tell you the printer is broken" OMG!!!! She printer a few more copies and we selected the best one There was no manager in sight, This process took 45min What are the bank fees and chargers going to??? A while back I waited 120 min to collect car papers Customer service is non existent Seriously thinking of moving banks, being a client for almost 30 years doesn't count for anything!!!!!!!!!!