Shocking experience

<p>Mu business banking account is with Nedbank. They recently replaced their existing banking tokens with new plug n play tokens. The new token was faulty and from the word go and when trying to load it, it was as if a virus had overtaken my PC with random letters appearing across the screen. When this happened, it deactivated my keyboard and the only way to switch my PC off was to turn it off at the harddrive. Inspite me explaining this to the call centre agent, he expected me to retry the entire process. after 3 call centre agents, and battling to getthem to understand the situation, they eventually agreed to reactivate my old token after me demandingthis as it is month ened and I had salaries and suppliers to pay. I was advised to reapply for a new plug and play which I duly did. three days later, I followed up to see when I would receive the new one. I was told that the system rejected my application for a new one as it picked up that I already had one....Yes i did...and it was damaged. Hence the application for a re-issue! I had clearly stated this in my email when sending the form in for the reissue. The following day, I received a call from Nedbank saying that the re-issue had been processed. What they failed to mention was that they had simulatanoeusly deactived the old token again. I discovered this when trying to pay some suppliers. And then when I tried calling them to fix this, I got cut off 3 times! Shockin, Frustrating, Unprofessional. Nedbank...Makes things Happen. They just failed to mention that the things they make happen is increase your blood pressure.</p>