Shocking dont care attitude.
<p>Last sunday due to my own stupidity an amount of R568 was taken out of my account, I called the call centre on Monday and was informed the transaction could not be reversed and that I would be sent a form via email to fill out so that this could be investigated. Guess what still waiting for the relevant form AND WAIT FOR IT THE SAME AMOUNT HAS JUST BEEN DEDUCTED AGAIN!THANK YOU NEDBANK FOR YOUR NOT CARING ATTITUDE WHY SHOULD YOU ITS NOT YOUR MONEY.Has now caused me the inconvenience of blocking my card. I suggest you go through ALL your voice recordings in this regard and expect a prompt reply and solution.</p>
Dear Thomas,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Thomas,
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team