Shocking Customer Support

I registered with their new online banking platform on my computer and I needed to obtain a proof of payment that I made. Because the new online banking is extremely user-unfriendly I required assistance and resorted to the Live Chat feature. According to the chat I was speaking with a person named Krishnie. I asked how do I get a proof of payment and was told to go to Recipients and a list of people I have paid will appear and I can get the proof of payment there. But now the problem is the recipient I paid is not showing up in this list, so I responded by explaining my issue now. The response was copy and paste from the initial response on where to navigate to the proof of payment. I said again that the recipient is not listed and the agent just left the conversation with no further response. I don't know if it's bots that respond on the Live Chat or if the staff just don't care to help clients, but either way this is unacceptable. I needed urgent assistance and got absolutely nothing resolved.