Shocking Customer service and suspect behavior from Nedbank

I wanted to share some concerns regarding a recent experience as a new Nedbank client with the Nedbank's call centre. On 26/08/2025, I logged an issue about a double debit for a Blu voucher purchased via the Nedbank app. While Nedbank rectified the transaction on the app from R1000 to R500, they failed to notify me or process the refund which is suspect. The lack of communication and follow-up has been disappointing, especially considering the quick system fix without customer assurance.

I've spoken with multiple representatives, including Tshidi the one who i looged the query with, Zizipho, , More, Claire and a team leader - Johan Pedro who was going to call me yesterday the 03/09/2025 after 9am, but have yet to receive a satisfactory resolution or explanation for the delay and secrecy surrounding this matter. Reference no: *** and ***.