Shocking customer service

Opened an Nedbank Business Account online, 10-03-2018. On the 13-03-2018 a lady called me and my account was opened. I was told the a Nedbank Business banker from Eastrand mall will be in contact with me. Saterday i called Nedbank again after 45 min on the phone no one could help me. This morning at 08h30 i was contacted by the branch to let me know my cards were ready for collection. Got to the branch only one card was ready i was send from pillar to post. The banker got my application on the 13-03-2018 but i was never contacted. My credit card not there nor my second cheque card. Its been ten days i still dont have an account number only one card with no pin. No one help me with helping me getting the Nedbank app on my phone just to get the account started. Well done Nedbank for the great service. How can i put my trust in a bank that cant get the basics right. I have not really dont want to do business with you.