Shocking customer relations

<p>In June I requested a loan. The process of obtaining the funds went off without a problem, until September when I wanted to settle the loan. I emailed my consultant, Brenda Mkhabela, at the Bluff (KZN) branch, asking if she could issue me with a settlement amount. After 2 email attempt, I contacted the loan department listed online and was given a settlement figure. I then emailed the proof of payment to Brenda, without so much as a “Thank you” in return. After a 2 week wait, I contacted the loan department again as I had not received any notification/statement/advise that the funds had been received and was advised that I have to request a letter stating the settlement. REALLY???????? What every happened to common courtesy??? It’s bad enough I am yet to receive any statements or documentation with regards to the loan, but to not even issue proof of settlement. It seems to me that you are setting people us to claim non payment and then black list them......</p>