Shocking Bad Service

My partner and I have had a Nedbank bond account of R200k since 1998 (17 years) on a house in central Cape Town with the current market value of R1.5 million. We recently app**** to access the revolving credit facility of R65 000 available. The consultant that \assisted"us failed to provide information which led to a constant request for more information which we submitted. We have been notified telephonically the application was unsuccessful but despite numerous requests are still waiting for a valid reason in writing.<br> <br> Both my partner and I have been Nedbank account holders for more than 20 years (this is our 2nd bond)"